Source: Training Industry
|Delivery||Workplace, blended learning|
|Course Fee||Fee if funded (new worker): $1,690|
Fee if funded (existing worker): $2,979.60
Fee for service: $4,500
UNIT CODE UNIT NAME
Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Lead effective workplace relationships
Implement operational plan
Address customer needs
Show leadership in the workplace
Develop work priorities
Promote innovation in a team environment
Implement continuous improvement
Lead team effectiveness
Manage stress in the workplace
Implement customer service standards
Assessments are contextualised to your workplace and require completion of case studies, projects and underpinning knowledge questioning.
After completing the Certificate IV in Customer Engagement, trainees may decide to further their training with a BSB51915 Diploma of Leadership and Management.
Want to improve productivity and add value to your business? We work with business of all sizes to develop an engaged, high performing workforce through our customised training solutions.